Refund policy
Last updated: 22/06/26
30‑Day Return Policy
We offer a 30‑day return window. You have 30 days from the date you receive your item to request a return.
To be eligible, your item must be:
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in the same condition you received it
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unworn or unused
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with all original tags
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in its original packaging
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accompanied by a receipt or proof of purchase
To start a return, contact us at ray.halliday@iidentifyas.co.uk. Returns sent back without prior approval will not be accepted.
For any questions about returns, you can always reach us at the same email.
Damages & Issues
Please inspect your order upon delivery. If your item is:
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defective
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damaged
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incorrect
contact us immediately so we can assess the issue and make it right.
Exceptions & Non‑Returnable Items
Some items cannot be returned, including:
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personalised or custom‑made products
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perishable goods (e.g., food, flowers, plants)
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personal care items (e.g., beauty products)
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hazardous materials, flammable liquids or gases
We also cannot accept returns on sale items or gift cards.
If you’re unsure whether your item qualifies, contact us before returning it.
Exchanges
If you would like a different size, colour or product, the fastest method is:
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Return the item you have.
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Once your return is approved, place a new order for the replacement item.
European Union — 14‑Day Cooling‑Off Period
If your order is shipped to the EU, you have the right to cancel or return your order within 14 days for any reason.
Items must still be:
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unused
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unworn
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with tags
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in original packaging
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accompanied by proof of purchase
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
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your refund will be issued to your original payment method
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refunds are typically processed within 10 business days
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your bank or card provider may take additional time to post the refund
If more than 15 business days have passed since your refund was approved, contact us at ray.halliday@iidentifyas.co.uk.